A premium guest experience consultancy shaping seamless, personalized, and high-touch journeys for global events.
The Meaning Behind Elcara
Elcara blends "El" meaning "the" and "Cara," the Spanish word for "face." The name comes from a unified vision and is also a blend of its founders' names, reflecting a partnership built on experience and a commitment to being the face of exceptional guest management.
Just as a face forms the first impression, we represent the first moment of trust, care, and refinement in every guest's journey.
We ensure each event expresses its own character while delivering a curated, seamless experience at every touchpoint.
About Elcara
Elcara is a boutique guest experience consultancy specializing in high-profile corporate, entertainment, and sports events.
We design and oversee the entire guest lifecycle, from first communication to post-event insights, ensuring every interaction is thoughtful, seamless, and memorable.
With meticulous attention to detail and an elevated service philosophy, Elcara supports clients in delivering events that feel effortless, personal, and perfectly executed.
Meet the Founders
Carla Turk
CEO & Founder
Carla Turk is an experienced global events professional specializing in guest communication and high-touch operations for major international events.
Her portfolio includes the Abu Dhabi Grand Prix, Saudi Arabian Grand Prix, SailGP, Expo 2020, global tennis tournaments, and corporate summits, where she consistently delivers refined guest experiences marked by precision, warmth, and professionalism.
Her expertise, combined with a passion for service excellence, drives Elcara's philosophy:
"Every guest deserves a flawless journey."
Elias Turk
Co-Founder
Elias Turk is an events logistics professional and data strategist specializing in travel coordination, accommodation management, and large-scale event operations.
His experience includes managing logistics for Phygital Games of the Future Abu Dhabi 2025, Public Art Abu Dhabi Biennial, Abu Dhabi Art Opening, Ethara-ADQ Festival 2024, Layali Ramadan 2024, and AlUla moments.
His expertise in data analytics and technology-driven hospitality solutions ensures efficient, seamless operations for every event.
"Innovation meets precision in every guest interaction."
Our Values
What We Stand For
Personalized Service
Every guest is unique. We tailor each interaction to their specific needs, preferences, and expectations.
Excellence
We pursue perfection at every stage with a focus on quality, detail, and consistency.
Integrity
Trust guides every decision. We operate with transparency, responsibility, and reliability.
Professionalism
With years of global experience, we uphold the highest standards in all guest and client interactions.
Services
What We Offer
Elcara provides a complete suite of premium guest experience services designed to support events of every scale.
Guest Experience Management
We oversee the complete journey of every guest, from first communication to their final departure. Our approach ensures that each interaction feels seamless, thoughtful, and personally tailored to reflect your event's character and standards.
- •Personalized communication
- •VIP hosting & guest flow
- •Post-event follow-ups
Registration & Technology Solutions
Our digital ecosystem enhances efficiency with custom registration platforms, automated updates, QR check-ins, and real-time dashboards that provide instant visibility into guest activity.
- •Digital invitations & RSVP management
- •QR check-ins & live dashboards
- •Automated reminders & analytics
Accommodation
We craft and manage personalized accommodation plans, securing preferred hotel rates, tailored rooming lists.
- •Hotels & rooming lists
- •Luxury accommodation options
Travel & Ground Transportation
We coordinate all flights and travel arrangements through our strategic collaboration with travel agents and transportation fleet companies.
- •Visas and Flights booking & support
- •Airport transfers & private travel
- •Shuttle routes & transfers
- •Parking & VIP arrival logistics
VIP & Executive Guest Services
High-profile guests receive curated itineraries, luxury accommodations, exclusive access, and discreet, high-level support throughout their journey.
- •Bespoke itineraries
- •Exclusive event access
- •Private dining & experiences
Concierge & Lifestyle Services
We provide thoughtful, personalized assistance that enhances comfort and enjoyment, ensuring every guest feels cared for and supported.
- •Reservations & entertainment
- •Tailored recommendations
- •Personal support throughout the stay
Staffing & On-Site Operations
Our experienced staff ensures flawless execution at every touchpoint. From registration teams to concierge personnel, we assign skilled professionals to maintain excellence across the event.
- •Guest relations staff
- •Concierge & registration teams
- •Zone & flow management
Post-Event Insights & Reporting
We deliver clear, actionable insights that evaluate guest satisfaction, measure performance, and support improved planning for future events.
- •Guest feedback analysis
- •Attendance insights
- •Operational recommendations
Process
How We Work
Initial Consultation
Proposal Development
Planning & Preparation
Execution & Delivery
Post-Event Analysis
Why Choose Elcara?
Your Guests Are Our Priority
Boutique, personalized approach
Technology-driven efficiency
Discreet issue resolution
Global experience across major events
High-touch VIP support
End-to-end guest lifecycle expertise
We treat your guests as our own, delivering hospitality that feels intentional, effortless, and unforgettable.